Terms & Conditions

Payment and Shipping

Except for freight items, customers may choose between USPS (Postal service) and UPS shipping. All orders over $200 require a signature upon delivery. Shipping costs are calculated at the shopping cart. They are based on the combined weights of the items you purchase and so being more cost effective for our customers.

Many items are made to order. Lead time will be stated on the product information page.

Payment is collected as soon as your place your order, before your item is made. This reserves the material and labor for making your item.

Cancellations:

If you wish to cancel or change your order, contact us immediately by phone or by email. If work has begun on your order, your refund will be subject to a fee based on time or materials allocated.
If your order has already shipped, you may return it to us subject to our returns policy below.

Returns, exchanges & damages:

All items, except custom-made items, personalized and special orders, are returnable within 30 days provided the item is unused & in its original condition. Items returned for refunds are subject to a restocking fee of 20%.

The item must be returned to us in its original packaging by USPS Priority Mail with Delivery Confirmation. We recommend that your purchase with signature confirmation and insurance. Except in circumstances of faulty goods, we do not pay return shipping or refund original shipping costs.

Custom made, personalized and special orders may not be returned unless damaged or faulty. In these circumstances, the items will be remade and replaced.

Faulty or damaged items will be repaired or exchanged. You must inform us by phone or email of any damages upon receipt of your item. We will not refund or exchange items that have been damaged due to misuse.
For items damaged in transit, please keep all packing material and contact us immediately so that we may file for insurance and issue replacement parts if necessary.

Discounts, Vouchers and Special Offers

From time to time, we may offer special discounts & vouchers. Where more than one promotion is running, a customer may only use ONE per transaction. We reserves the right to change conditions of such offers and/or cancel promotions at any time. Any and all changes will be published on this website. We reserve the right to cancel orders where the customer has violated our voucher policy.

International Customers.

(i) Customs forms & charges. Customs & duty charges are paid by the buyer. We will not falsify customs forms to avoid duty or customs fees in your country so please do not ask us to do so. It is a federal crime to falsify customs documents & we run a legitimate business. Thanks for understanding.

(ii) Customs & Delays. We have shipped hundreds of packages internationally & most transactions are very smooth. Occasionally there are customs delays, particularly in some countries that monitor the shipments of metal. These delays are not in our control so please allow for the possibility of such delays.

(iii) International Carriers & Shippers. Wherever possible, we avoid international carriers that charge our buyers an additional "brokerage fee" for customs clearance. Such carriers are UPS & FedEx, for example. If we cannot avoid using them, we will let you know. These charges are payable by the buyer.